Contact information
Contact Us
We're Here to Help You Build Something Amazing!
Have a question about our building block sets, your order, shipping, missing pieces, or our 30-Day Build & Play Satisfaction Guarantee?
At BrickRange, customer satisfaction is our priority. Whether you're shopping for a creative building set, a gift, or a collectible construction kit, our team is here to help.
Customer Support
Email: support@brick-range.com
Response Time: Within 24 hours on working days (usually much faster).
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time).
Website: https://brick-range.com
To help us assist you as quickly as possible, please include your order number (e.g., #1001) when contacting us about an existing purchase.
Frequently Asked Questions
Where is my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
You can use the tracking link to follow your delivery or check our Shipping Policy for estimated delivery times.
My building set has missing pieces. What should I do?
We understand how frustrating missing pieces can be.
Contact us within 30 days of delivery with your order number and details of the missing components. We'll arrange free replacement pieces or another appropriate solution.
What if my building set arrives damaged?
If your order arrives damaged, defective, or incorrect, contact our support team with your order number and a photo, if available.
Under our 30-day policy, we'll provide a free replacement or full refund. No return is required.
What if I'm not satisfied with my purchase?
Shop with confidence thanks to our 30-Day Build & Play Satisfaction Guarantee.
If you're not satisfied with your building set within 30 days of delivery, contact us for a full refund of the product price.
No return required.
For complete information, please review our Refund & Return Policy.
Can I cancel or change my order?
You can request a free cancellation before your order has been dispatched.
Please email us as soon as possible with your order number.
Once an order has shipped, our Refund & Return Policy applies, including any applicable statutory cancellation rights.
Legal Notice
Trading Name: BrickRange
Legal Entity: THG GLOBAL LLC
Entity Type: Limited Liability Company, registered in the State of Wyoming, United States.
State Filing ID: 2025-001844686
Principal Office:
412 W 7th St, STE 1130
Clovis, NM 88101
United States
Registered Agent:
Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
Customer Support Email: support@brick-range.com
Official Website: https://brick-range.com
Important: The addresses listed above are registered business addresses and do not accept product returns.
For returns, exchanges, or refunds, please contact our customer support team first to receive the appropriate instructions.
For more details, please review our Refund & Return Policy.
Complaints and Feedback
Your feedback matters to us.
If you have a concern about your order, product quality, delivery, or shopping experience, please contact:
We are committed to addressing customer concerns fairly, professionally, and as quickly as possible.
We aim to resolve formal complaints within 14 days whenever reasonably possible.
Thank you for choosing BrickRange.
Build More. Imagine More.